- Return Policy
Eleturtle has a 30-day return policy. Items may be returned for money back within 30 days (with the exception of non-returnable items listed below).
To be eligible for a return, your item must be unused and in the same condition as you received it. Items must be returned within 30 days of the item's arrival date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping cost is non-refundable.
If you are shipping a more expensive item, you should consider using a trackable shipping service or purchasing shipping insurance, as this is the most secured way to guarantee that we will receive your returned item.
- Paper products
- Handmade items
- Porcelain items
- Socks, tights, leggings, bodysuits and intimates
- Any item that is returned more than 30 days after delivery
- Any item not in its original condition, is damaged or has missing parts for reasons not due to our store's error