- Shipping & FAQ
Shipping & FAQ
Where does Eleturtle ship from?
We ship from Hong Kong.
Do you accept international orders?
We sure do! We ship to anywhere in the world. Most of our customers live in US, UK and EU countries, but we have shipped to many other countries too.
However, we reserve the right to cancel any order if the postal service in the receiver's country is unreliable, as long as payment is fully refunded to the customer.
Do I have to sign up to place an order?
No, you can always check out as a guest.
We do encourage you to sign up for an account though, as we will soon launch a Loyalty Program for customers who sign up, so you will be able to get points for every dollar you spend, and these points can be used as store credit for your future purchases.
How much does shipping cost?
We use a flat shipping rate system. We use a FLAT shipping rate (regardless of the number of items in the order); each order's shipping cost starts from $3 (£2/ €2.8/ HK$23.3; subject to exchange rate fluctuations), depends on the receiver's country. You will be able to see the total shipping cost at checkout.
Do you have a Free Shipping policy?
Yes. Once an order hits $80 (£54/ €73.5/ HK$620; subject to exchange rate fluctuations), ALL Shipping Fees are waived automatically. We encourage you to shop with your family and friends to save as much shipping cost as possible!
However, please note that this Free Shipping policy does not cover heavy weight items. When you see this line in the product description "Free Shipping Policy (for purchase over $80) does not cover this item", that means you will NOT get free shipping for the item even the price is over $80.
Which postal service and what type of mailing do you use?
Our logistic partners:
- Hong Kong Post
- DHL Worldwide Express
Normally we ship with Hong Kong Post. All packages are shipped by air, with international tracking code.
If your order is time sensitive , simply let us know and we will assist you to upgrade to Express. Additional postage charge applies.
When will I receive my order?
We ship within 5 - 7 business days after we receive your payment.
For 100% handmade or made-upon-order items, please refer to the production time needed in the listing.
Orders with standard shipping takes anywhere from 10 - 15 business days to arrive, depending on the efficiency of your postal service.
Are there any taxes or import duty fees?
All orders placed on our store are tax free.
However, in some countries, you may have to pay taxes or duties on imported goods. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs and laws of every single country. So we cannot, and will not, offer advice about taxes in your country.
As the buyer, it is your responsibility to find out that information before you order and to pay any relevant tax and custom duties to the courier upon receipt of the package(s).
Do you do wholesale?
Yes. Just Contact Us and we will get back to you.
What happen if you are out of stock?
We try our best to update our inventory as quickly as possible but in cases where items are sold out or a particular option is unavailable, we will provide a full refund to the customer the soonest possible.
I still have questions...
Please Contact Us and we will make sure to get back to you within 24 hours. We are happy to answer all kinds of questions that you may have.
Terms and Conditions
By using Eleturtle, you agree to the Terms and Conditions outlined above. We reserve the right to update our Terms and Conditions at any time.